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Talking Voice
Answer customer calls with transcripts, translation, and a teammate ready to take the line.
AI business communication
Every customer conversation, in their language.
- Voice calls and WhatsApp, answered from the knowledge you approve.
- A teammate takes over when a person should step in.
Human control
What you can use today
Voice, WhatsApp, and a team that stays in charge.
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Talking WhatsApp
Work customer messages from a shared inbox, with approved templates and delivery state.
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Business knowledge
FAQs, policies, and approved facts are what the assistant is allowed to use.
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Human handoff
When policy says a person should step in, the conversation moves to your team.
How it works
From the first hello to a person on the line.
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The customer reaches you
A phone call or a WhatsApp message arrives in the workspace.
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The assistant answers
It replies in a configured language, using the business knowledge you approved.
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Your team takes over
A person accepts the conversation when policy says they should.
Talking Voice
Six languages your workspace can configure.
Set the customer language and the team language. When both sides already share a language, the conversation stays as it is.
- Hindiहिन्दी
- Malayalamമലയാളം
- EnglishEN
- Tamilதமிழ்
- Teluguతెలుగు
- Kannadaಕನ್ನಡ
Human control
The assistant answers. A person can step in.
Owners and admins shape the assistant, the knowledge, and the handoff rules. Agents work the conversations assigned to them. Automations can follow WhatsApp and conversation events you configure.
Email, text messages, website chat, and social messaging are not available yet. Voice and WhatsApp are the channels you can use today.
AI responds while it is in control
The assistant stays on the conversation until policy, or a teammate, changes that.
An available teammate can accept it
Handoff moves the call or message to a person, and the assistant stops answering.
Internal notes stay with the team
Notes are for your workspace. They are not sent to the customer.
FAQ
Questions teams ask first.
What is TalkinLabs?
TalkinLabs is an AI business communication workspace. Your team handles customer voice calls and WhatsApp messages from one place, with an assistant that follows your business knowledge and a person who can take over.
Which channels work today?
Talking Voice and Talking WhatsApp. Email, SMS, website chat, and social messaging are not available yet.
Which languages can voice use?
Hindi, Malayalam, English, Tamil, Telugu, and Kannada. You configure the customer and team languages in the workspace.
Can a person take over from the assistant?
Yes. Conversation policy can hand a call or message to your team. An available teammate accepts it, and the assistant stops responding on that conversation.
Do I need Meta or Twilio accounts?
Yes. You connect your own WhatsApp Business account through Meta and your calling number through Twilio. TalkinLabs does not provide those accounts for you.
Are workspaces separate?
Yes. Each business workspace keeps its own customers, conversations, knowledge, and team. Members only see what their role allows.
AI assistance and automation
Intelligent support. Human control.
Customer Care and Lead Assistance prepare individual drafts for your team to review.
AI preparation uses approved business information, with source references and clear uncertainty. It requires a configured provider and owner acceptance. External AI actions remain disabled.
TalkinLabs is a communication product available independently and as part of BGOS. New Meta onboarding and direct-template automation sending remain disabled. Live Voice and WhatsApp service depend on configured providers and acceptance.
This release is a development candidate for owner acceptance.